Authenticity Guarantee
Our Formal Import Process and Authentic Product Identification Methods
Heartwood Trading Limited is committed to providing customers with high-quality authentic products, ensuring that every item undergoes rigorous import procedures and quality inspections. Below are the details regarding our import process and how to identify authentic products, giving you greater confidence in our products.
Rigorous Formal Import Process
Our goods are imported directly from Hong Kong, strictly adhering to international and local regulations. Each batch of goods undergoes the following procedures:
1. Source Assurance: We procure directly from the original manufacturer, ensuring a reliable source for the goods.
2. Customs and Health Department Inspections: All goods must pass through Hong Kong and local customs clearance procedures during the import process and undergo strict inspections by the health department to ensure compliance with food safety, quality, or other relevant standards.
3. Complete Documentation: Each batch of goods comes with full import certification documents, ensuring complete transparency and traceability throughout the process.
How to Identify Authentic Products
To ensure you are purchasing authentic Imperial Patisserie products, please pay attention to the following methods:
- Check the Back Stamp on the Packaging: All authentic products feature an official importer stamp from Heartwood Trading Limited on the back, clearly indicating the manufacturer's and importer's information, product batch number, and certification marks. Please verify that the back stamp is intact and free from any signs of tampering.
- Verify the Product Packaging: Authentic product packaging will have clear brand logos, import labels, and relevant certification information.
We understand customers' expectations for authenticity and quality, so we maintain a transparent and professional approach to ensure every product is authentic and meets the highest standards. If you have any questions about the product's authenticity or origin, feel free to contact our customer service team at any time—we are here to assist you wholeheartedly.
Heartwood Trading Limited and Imperial Patisserie thank you for your trust and support! Let's work together to ensure you enjoy the best product experience.